For customers using our Premium cellular voice service
There are many steps you can take to prevent SPAM, SCAM, or unwanted incoming calls. If you are receiving a lot of unwanted calls, consider the following suggestions.
Block numbers as they come in
When you receive a call from a phone number, that you have identified as SPAM, hang up and block that number. On Android devices, to block a caller, tap on your phone’s dialing application and then tap on the Recent Calls section. Tap on Menu or Info, next to the number you want to block.
The steps for some android phones may differ from the instructions we offer in this article. If you are having trouble finding the “Block Number” setting, complete a Google search for your phone type and the phrase “How to Block a Number”. For example, if you have an HTC Desire Android phone, search for “HTC desire how to block a number” and follow those instructions.
Android
Step 1: Tap on your phone’s dialer application
Step 2: Tap on Recent Call History
Step 3: Tap on the number you want to block
Step 4: Tap on the Menu button
Step 5: Tap on Block Numbers
Step 6: Confirm that you want to block the selected phone number and whether or not you want to report that number as spam.
iPhone:
Step 1: Tap on your phone’s calling application
Step 2: Tap on Recents
Step 3: Tap on the i icon next to the number you want to block
Step 4: Tap on Block this Caller
Step 6: Confirm that you want to block the selected phone number
You can also block numbers that have not called you, by going to your phone’s dialer application and then tapping on your Call Settings menu.
Android:
Step 1: Tap on the dialer application
Step 2: Tap on the Settings Menu
Step 3: Select Phone or Calling settings
Step 4: Tap on Blocked Numbers
Step 5: Tap on ADD NUMBER or the plus sign
Step 6: Enter the phone number that you would like to block
iPhone:
First, you must add the number to your contact list, then you can block the number.
Step 1: Tap on your phone’s calling application.
Step 2: Tap on the Contacts section.
Step 3: Tap the plus sign in the top right corner of the screen.
Step 4: Add contact information for the number you want to block.
Step 5: Tap on Done to add the number to your address book.
Step 6: Now, tap on Block this Caller.
Download a SPAM prevention application
Even before an unwanted caller contacts you, you can avoid SPAM by downloading an application that filters out known scam numbers. Apps like Hiya, for Android and iOS (iPhone) and TrueCaller (iOS only), are rated highly.
Please note: we do not own these applications nor participate in their development, so please make sure to read the application’s description and terms, to see if it will work for your device.
Contact UNREAL Mobile Support to change your number
Finally, if the problem continues, consider changing your phone number. This may not remove SPAM calls completely, but can be an option if you are receiving an excessive amount of unwanted calls.
Contact an UNREAL Mobile representative for assistance, by calling our phone number 1-424-317-8443, sending us an email, or connecting with us via LiveChat. Click the text bubble at the bottom of this page to open up a LiveChat window.