--- title: Preventing unwanted calls, including SPAM and wrong number calls description: There are many steps you can take to prevent SPAM, SCAM, or unwanted incoming calls. If you are receiving a lot of unwanted calls, consider the following suggestions. When you receive a call from a ph --- [Skip to content](https://help.unrealmobile.com/preventing-unwanted-calls-spam-wrong-number#main-content) English Show submenu for translations [Contact us](https://help.unrealmobile.com/kb-tickets/new?hsLang=en) ![unicorn\_unreal\_icon.png\]](https://help.unrealmobile.com/hs-fs/hubfs/unicorn_unreal_icon.png?height=40&name=unicorn_unreal_icon.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://help.unrealmobile.com/kb-tickets/new) - help.unrealmobile.com help.unrealmobile.com How can we help? - There are no suggestions because the search field is empty. 1. [Unreal Mobile Help Center](https://help.unrealmobile.com/?hsLang=en) 2. [Device Support](https://help.unrealmobile.com/device-support?hsLang=en) 3. [🔧 Troubleshoot](https://help.unrealmobile.com/device-support?hsLang=en#troubleshoot) # Preventing unwanted calls, including SPAM and wrong number calls #### For customers using our Premium cellular voice service There are many steps you can take to prevent SPAM, SCAM, or unwanted incoming calls. If you are receiving a lot of unwanted calls, consider the following suggestions. #### **Block numbers as they come in** When you receive a call from a phone number, that you have identified as SPAM, hang up and block that number. On Android devices, to block a caller, tap on your phone’s dialing application and then tap on the Recent Calls section. Tap on Menu or Info, next to the number you want to block.  The steps for some android phones may differ from the instructions we offer in this article. If you are having trouble finding the “Block Number” setting, complete a Google search for your phone type and the phrase “How to Block a Number”. For example, if you have an HTC Desire Android phone, search for “*HTC desire how to block a number*” and follow those instructions.  **Android** **Step 1:** Tap on your phone’s dialer application **Step 2:** Tap on Recent Call History  **Step 3:** Tap on the number you want to block **Step 4:** Tap on the Menu button **Step 5:** Tap on Block Numbers **Step 6:** Confirm that you want to block the selected phone number and whether or not you want to report that number as spam.    #### **iPhone:** **Step 1:** Tap on your phone’s calling application **Step 2:** Tap on Recents **Step 3:** Tap on the i icon next to the number you want to block **Step 4:** Tap on Block this Caller **Step 6:** Confirm that you want to block the selected phone number   You can also block numbers that have not called you, by going to your phone’s dialer application and then tapping on your Call Settings menu.  #### **Android:** **Step 1:** Tap on the dialer application **Step 2:** Tap on the Settings Menu **Step 3:** Select Phone or Calling settings **Step 4:** Tap on Blocked Numbers **Step 5:** Tap on ADD NUMBER or the plus sign **Step 6:** Enter the phone number that you would like to block   #### **iPhone:** First, you must add the number to your contact list, then you can block the number.  **Step 1:** Tap on your phone’s calling application. **Step 2:** Tap on the Contacts section.  **Step 3:** Tap the plus sign in the top right corner of the screen. **Step 4:** Add contact information for the number you want to block. **Step 5:** Tap on Done to add the number to your address book.  **Step 6:** Now, tap on Block this Caller.   #### **Download a SPAM prevention application** Even before an unwanted caller contacts you, you can avoid SPAM by downloading an application that filters out known scam numbers. Apps like Hiya, for Android and iOS (iPhone) and TrueCaller (iOS only), are rated highly.  **Please note:** we do not own these applications nor participate in their development, so please make sure to read the application’s description and terms, to see if it will work for your device.    #### **Contact UNREAL Mobile Support to change your number** Finally, if the problem continues, consider changing your phone number. This may not remove SPAM calls completely, but can be an option if you are receiving an excessive amount of unwanted calls.  Contact an UNREAL Mobile representative for assistance, by calling our phone number 1-424-317-8443, [sending us an email](https://help.unrealmobile.com/hc/en-us/articles/360032322372?hsLang=en), or connecting with us via LiveChat. 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