For customers using our Premium cellular voice SIM cards
Online Self-Service
Did you know that you can manage your account, view usage, change billing information, cancel service, and much more at unrealmobile.com/my-lines?
What do you need to do?
- Change my talk, text, data plan
- Cancel my account
- Change my phone number
- View my call, text or data usage history
- Change the credit card, debit card or PayPal account on file
- Add LTE credit to my account
We’ve built several advanced self-service tools to manage your account anytime, anywhere. Click here to sign in to your account.
For customers using our older, Standard SIM cards
Online Self-Service
Did you know that you can manage your account, view usage, change billing information, cancel service, and much more at my.urealmobile.com?
What do you need to do?
- Change my talk, text, data plan
- Cancel my account
- Change my phone number
- View my call, text or data usage history
- Change the credit card, debit card or PayPal account on file
- Add LTE credit to my account
We’ve built several advanced self-service tools to manage your account anytime, anywhere. Click here to sign in to your account.
This content applies to both Premium cellular SIM cards and older, Standard SIMs.
Advanced Knowledge Base
This very knowledge-base contains over 200 articles, built to answer thousands of questions, from just a couple clicks of your mouse. These are our top 10 articles:
- Why was I shipped a SIM card?
- Getting started with your UNREAL Mobile SIM card
- How to configure your phone's APN settings
- How to transfer your phone number from one carrier to another
- How to cancel your account or order
Get help from our tight-knit community of users like you!
We also have a forum where you can get help from other, experienced, and knowledgeable UNREAL Mobile customers. Visit our forums!
If you have a question, need help with a technical problem, or simply want to hear others' opinions about UNREAL Mobile products and services, please visit our community.
Speak with a Customer Service member?
We're here for you! UNREAL Mobile representatives are available by phone, from 6AM to 5PM PST Monday through Friday, and 8AM to 4PM PST Saturday and Sunday by calling 1-310-807-6388.
UNREAL Mobile agents are available by email, send your message to support@unrealmobile.com.
UNREAL Mobile agents are available by chat from 6AM to 5PM PST Monday through Friday, and 8AM to 4PM PST Saturday and Sunday. Click the bubble that appears in the bottom right corner of your screen at https://www.unrealmobile.com/contact-us to begin chatting with an agent.