Device Support

🔧 Troubleshoot

• What is WiFi calling?
• Placing your first phone call using an UNREAL Mobile device using a SIM card
• How to insert your SIM card
• Preventing unwanted calls, including SPAM and wrong number calls
• 3G Shutdown - is my phone LTE/5G compatible?
• Swapping your device
• GSMA 3G Devices shutdown February 2022
• How do GSM Unlocked phones work?
• My device is not working
• How do I setup my phone on the GSM network?
• GSM Device Compatibility Check
• How do I setup my phone on the GSMT network?
• How do I activate my UNREAL Mobile Premium SIM card?
• Enable iMessage and FaceTime
• How to configure APN (internet) settings
• Synchronize your phone and UNREAL Mobile Account
• How SIM cards work
• How to manage your address book (contact list)
• WiFi tethering, blocked calls and other features
• What is VoLTE and can I use it with my UNREAL Mobile service?
• Can I use my SIM in a tablet or mobile hotspot?
• Can I check my voicemail messages from another phone?
• Android - eSIM manual setup instructions
• Is my phone LTE / 5G / VoLTE compatible?
• Emergency Services
• MMS texting on UNREAL Mobile
• Configure APN (Access point name) settings
• Help with international calling and texting
• Can I use picture messaging on my phone?
• Unlocking my UNREAL Mobile Device
• iOS - eSIM manual installation instructions
• Changing your ringtone
• Dual SIM phones and eSIMs
• Activated? It's time to setup your eSIM
• Activate a Unreal Mobile eSIM on Android
• Tethering/using your phone as a Wi-Fi hotspot
• Manage your voicemail messages on iPhone and Android
• Activate a Unreal Mobile eSIM on iPhone

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