Help & FAQs - UNREAL Mobile

Picture texting (MMS) doesn't work!

If you are having trouble sending and receiving pictures or other media via text message, click here for troubleshooting steps.

Getting Started

Learn how to setup and start using your new UNREAL Mobile phone service. Select the type of device you are using (phone, hotspot or SIM card) for applicable setup instructions.

How To Use Your LTE SIM Card

Learn how to setup, and start using your LTE SIM card. We support GSM Unlocked Android or iOS smartphones. You'll need to insert your SIM card and complete APN configuration. Our detailed articles will explain each step.

Already Have a Phone? BYOP!

Learn about our BYOP (Bring Your Own Phone) process. You can activate a phone you already own on our service. Keep your compatible Sprint device and sign up for one of our talk, text and data plans, or buy one of our SIM cards to use with your GSM device. Not sure if you're eligible? We can help.

How To Use Your Hotspot Device

Learn how to connect to your hotspot device, and use it to browse the internet. Locate the hotspot’s WiFi network name and enter the default password “unrealmobile”.

Configure APN Settings

If you purchased a GSM phone or hotspot device, you will have to configure APN settings, before you will have an internet connection. Click here to learn how.

How To Check Your Voicemails

Learn how to hear and manage the voicemail messages that have been left for you. Locate the voicemail application or dial '1' to reach the voicemail phone line.

My Phone Is Not Working

Are you having problems calling, texting or accessing the internet on your UNREAL Mobile phone? We can help.

How To Transfer Your Phone Number

You can bring your phone number over from your old carrier through our simple porting process. You'll need the account and PIN number from your old account. But make sure not to cancel it yet!

How Unlimited Data Works

Curios about our Unlimited Data plans? Click here to learn how it all works.

How Do I Add More High Speed Data?

Need more LTE data? You can Top Up to add more high speed data to your account.

Manage Your Account

Having trouble logging in? Do you need to change your password? Learn how to manage your UNREAL Mobile account including personal information, your login details and usage records.

Use Your Number Anywhere Across Any Device

Thanks to the availability of VoIP as an alternate service, you can use your UNREAL Mobile phone number on other phones or tablet devices, as long as that device has a data connection.

What Is Subscription Credit?

Subscription credit can be applied to your account by an UNREAL Mobile representative. It can be used towards your talk, text and data plan bill, or to cover the cost of any added services you sign up for.

How Do I Cancel?

If you have placed an order and need to cancel it, this article will explain the process. Want to cancel your UNREAL Mobile account? Click here for step by step instructions.

How Do I Track My Order Status (Device shipment)?

Are you looking for an update on your shipping status? At, you’ll see an alert when your device ships out and you’ll be able to track your package.

How Do I Return My Device For 30 Days Money Back Guarantee?

We accept returns for any devices purchased from us, within 30 days of the shipment date. We can also exchange defective devices within 90 days of the shipment date.

Show me all the articles

If you do not see a category that applies to you, click here to see all of our FAQ articles. As always, you can speak with an UNREAL Mobile representative for additional assistance. Talk to real people for great service (Everday 7AM-5PM Pacific Time).