Placing your first phone call using an UNREAL Mobile device using a SIM card

For customers using our Premium SIM cards

The first phone call you make is important to the setup process. It allows incoming and outgoing calls to work properly. 

When you first make a call, make sure to dial a number that is not running on VoIP technology (Google Voice, Hangouts, Magic Jack and WhatsApp numbers are all using VoIP). You'll need to call a standard cellular or landline phone number based within the U.S.

International calling requires you to dial 1 first, you can make international phone calls after the setup process. 

You may also need to send or receive a text message to get texting services started. Make sure you are not texting a VoIP number. 


Having trouble with phone calls?

Please note, the UNREAL Mobile application is not needed with this SIM card and may, in fact, prevent your phone from working properly.

If you’re still having trouble receiving calls on your GSMA phone, consider the following: 

Step 1 - Did you activate your SIM card after you received it in the mail? This step is important. Visit and complete the steps you see on the screen. Remember, if you decide to transfer over a phone number you must wait until the transfer is finished before you try to use your service.

Step 2 - Has the SIM been properly inserted into the phone? Each phone has a different way of doing things. Consult your phone’s user guide to be sure you have properly inserted the SIM card into the device. 

Step 3 - Have you placed the first phone call? As mentioned above, the first phone call you make is very important. Your service won’t start working until this step is completed. Make sure to call a U.S. based cellular or landline number. Do not call a VoIP number. 

Step 4 - Give the phone time to receive a connection from the network. Turn your phone off, wait 10 seconds, and then turn it on again. Once on, wait 10 minutes before trying to make a phone call. 

Still having trouble? A representative can help. Visit to get in touch with us.