Internet connection appears to be offline" GSM iPhone error message"

This information applies to our older, Standard SIM cards 

Your SIM may not be fully activated

When using your iPhone, you may get the following error message: “The internet connection appears to be offline”. This will typically occur when your SIM card has not yet been activated. To fix this problem, please complete the following steps.


Make sure the SIM card is activated first:

Step 1: Open the UNREAL Mobile application 
Step 2: Tap 'Join UNREAL' and then, follow instruction to activate the phone 
Step 3: If you have already signed in, tap on the My Account tab > scroll down > select Logout. 
Step 4: Make sure to complete apn configuration, otherwise, data will not work


Step 5: Go to your phone's Settings 
Step 6: Select General 
Step 7: Select Reset 
Step 8: Select Reset All Settings


Step 9: Once finished, re-enter your wifi settings 
Step 10: Switch to LTE 
Step 11: Relaunch the UNREAL Mobile app & try calling & texting again

Next, enable Cellular Data

Step 1: Go to Settings 
Step 2: Go to the UNREAL Mobile application 
Step 3: Make sure Cellular Data is enabled 
Step 4: If you do not see the option to enable Cellular Data, you have not yet configured APN settings. Click here to learn how.


If you are still unable to use your device, you will need the help of an UNREAL Mobile representative, please click here to learn how to get in touch with us.