---
title: Why is my account suspended?
description: There are a couple of reasons your account may be suspended. Usually, your line needs to be renewed or there was a problem with your payment details.
---
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# Why is my account suspended?
There are a couple of reasons your account may be suspended. Usually, your line needs to be renewed or there was a problem with your payment details.
#### **Your renewal failed**
If we try to charge you for your plan renewal, but the charge does not go through, your account will enter an Expired status. You can put a new method of payment on file by going to [unrealmobile.com/my-lines](https://www.unrealmobile.com/my-lines) and clicking on the affected line. Click, 'Manage Plan', and then 'Pay My Bill'.
If your account remains in Expired status for a long time, you are at risk of further account problems so resolve the status soon.
#### Additional security measures
If your account encountered one of our built-in security measures, your line may be suspended. This is to protect all of our customers against fraud and abuse. Please [contact us](http://unrealmobile.com/contact-us) for further assistance.
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