There are a couple of reasons your account may be suspended. Usually, your line needs to be renewed or there was a problem with your payment details.
Your renewal failed
If we try to charge you for your plan renewal, but the charge does not go through, your account will enter an Expired status. You can put a new method of payment on file by going to unrealmobile.com/my-lines and clicking on the affected line. Click, 'Manage Plan', and then 'Pay My Bill'.
If your account remains in Expired status for a long time, you are at risk of further account problems so resolve the status soon.
Additional security measures
If your account encountered one of our built-in security measures, your line may be suspended. This is to protect all of our customers against fraud and abuse. Please contact us for further assistance.