For customers using our Premium cellular voice SIM cards
WiFi calling allows you to make and receive calls, and text messages, using a WiFi network, with your existing UNREAL Mobile phone number. This is not the same as VoLTE. To learn about VoLTE, click here.
If you've got a device, that has WiFi calling capabilities, then you may be able to take advantage of WiFi calling. Currently, UNREAL Mobile does not offer WiFi calling on our CDMA network.
Frequently asked questions about WiFi calling:
Does WiFi calling use my UNREAL Mobile voice minutes?
If you are using a GSMA device, WiFi calling will not deduct from your voice balance however you must have an available voice balance.
If you are using a GSMT, WiFi calling will deduct from your voice balance.
How do I know if my phone is capable of WiFi calling?
If your phone is capable of WiFi calling, you will see it available in your phone's Settings.
On Android, check Mobile Networks for the VoLTE setting.
On iPhones, you will see the option in Settings > Cellular > Cellular Data Options.
How do I set up WiFi calling on my UNREAL Mobile account?
Simply contact customer service and request to have WiFi calling turned on for your account and supply your e911 address.
Customer service can be contacted at UNREAL Mobile.com via live chat in the bottom right corner, email at support@unrealmobile.com, or by calling (424) 317-8443.
What is an e911 address?
In the United States, E911 (Enhanced 911) is support for wireless phone users who dial 911, the standard number for requesting help in an emergency. Since wireless users are often mobile, some sort of enhancement is needed to 911 service that allows the location of the user to be known to the call receiver.
Once my account is updated, how do I use WiFi calling?
All you have to do is enable it on your phone and set your preferences. Once enabled, whenever you have access to a WiFi network, your phone can switch to WiFi calling depending on your preferences.
On Android, check Mobile Networks for the VoLTE setting.
On iPhones, you will see the option in Settings > Cellular > Cellular Data Options.
Is WiFi calling different from VoLTE?
VoLTE stands for Voice over LTE. VoLTE calling allows you to make and receive calls using your LTE data, with your existing UNREAL Mobile phone number. If you've got a VoLTE capable phone, you may be able to use VoLTE with your UNREAL Mobile service. Learn more about VoLTE here.
For customers using our older, Standard SIM cards
WiFi calling as a mobile device feature is not supported on older, standard VoIP SIM cards. Please upgrade to one of our Premium SIM cards to take advantage of WiFi Calling, VoLTE and other advanced features. Click here to select a new SIM card.
How the term WiFi calling is used, based on the SIM card you have
If you are using one of our Standard SIMs, you may have heard the phrase WiFi calling used to describe the process of making and receiving phone calls while over a WiFi connection (as opposed to making and receiving phone calls while you are using your phone's mobile network connection).
Because our mobile application, the UNREAL Mobile app, relies on data, calling and texting works similarly to the way a FaceTime or WhatsApp call works. As long as you have an internet connection (either from your phone's data plan or from a WiFi network) you can call and text.
WiFi calling as a cellular feature is a little bit different. It's built into your phone and uses your cellular number, without requiring you to download a separate mobile application.