This information applies if you're trying to bring a phone number into your UNREAL Mobile account from another carrier.
Important:
- Please allow 5 minutes from purchase before trying to activate your eSIM.
- Phone number transfers must be completed during activation. Ensure you have the necessary information beforehand, as numbers cannot be transferred after activation.
Transfer during the activation process
Transferring a phone number over from a different wireless carrier
You can port a phone number in from any carrier as long as you have the account number and PIN number (also called the password) from that carrier.
Step 1 - Select Activate
Step 2 - Select "Code" or "SIM Card" and enter the confirmation code or SIM card number
Step 3 - Select "Keep Number"
Step 4 - Enter your mobile number, account number, and PIN Number
Step 5 - Select Start Transfer
If your information is accepted, the port-in process can take anywhere from a few minutes to a few hours. However, porting in a landline number can take about 14 working days.
If in doubt, please contact your current wireless provider and request your account number and PIN (password) to ensure a smooth port-in process.
Getting a new UNREAL Mobile phone number
If you want to get a new UNREAL Mobile phone number:
Step 1 - Select Activate
Step 2 - Select "Code" or "SIM Card" and enter the confirmation code or SIM card number
Step 3 - Select "Get New One"
Important: The service ZIP code you enter will be used to generate your area code and your new phone number.
Step 4 - Check the "Terms & Conditions" and select "Complete Activation"
If you experience any issues or error messages, please get in contact with our support team.
Please Note: If you decide to get a new number, you cannot transfer one over later on. Any phone number transfer you plan to make must be completed during activation. If you want to transfer your number later, you will need to do so with a new SIM card.