This information applies to Premium SIMs
Why am I charged a Regulatory Recovery fee?
As the costs of complying with government regulations have increased over the years, most wireless providers have had to introduce a Regulatory Recovery Fee.
UNREAL Mobile has added a small fee to help offset the growing burden of government regulatory compliance. This is in addition to any pass-through taxes that we may be required to collect and cover on your behalf.
We have done our best to make our Regulatory Recovery Fee as low as possible - in fact, it is among the very lowest in the industry.
You can find additional information related to our Regulatory Recovery fee in our Terms and Conditions found at https://www.unrealmobile.com/terms_and_conditions.
What kind of taxes will I incur?
UNREAL Mobile charges taxes and fees based on your location as determined by your address. These charges are government-regulated. You'll see a breakdown of your taxes and fees when you first complete checkout and on your order receipt.
To see order receipts, check your email or click the PAYMENT HISTORY button at https://www.unrealmobile.com/my-lines.
This information applies to older, Standard SIMs
Why am I charged an Administrative fee?
Administrative fees allow us to defray the costs related to fraud prevention, customer service, and payment processing. These charges allow us to continue providing free, and affordable, cellular service to customers around the world. Admin fees can vary, depending on the structure of your plan.
Why am I charged a Regulatory and Recovery fee?
Regulatory and Recovery fees are taxes, fees, and surcharges applied to your UNREAL Mobile services in accordance with federal, state, and local laws.
This fee may apply if you live in an area where regulatory taxes have been implemented, such as San Francisco or Indiana. These charges allow us to continue providing access to the mobile network and supporting service in your area.
If you have any additional questions regarding your bill or payments, please reach out to us. Click here to learn how to get in touch with an UNREAL Mobile representative.
How can I review these charges?
If you'd like to locate Recovery or Admin fees - or take a look at any other charges you have incurred - start by logging in to my.unrealmobile.com.
Next, click on the Billing tab, and scroll down until you see your transaction history. Click the transaction number of the charge in question, to review fees.