Swapping your device

For customers using our Premium cellular voice service

If you decide you'd like to change the phone you're using -- perhaps your current phone is broken, or you simply want an upgrade -- you'll still be able to keep your phone number and account.

 

I want to use a different GSM Unlocked phone with your SIM card

When it comes to our LTE SIM cards, your phone number is attached to the SIM instead of your account. Therefore, all you have to do if you'd like to use a new phone is to take the SIM out of your old phone, and put it into your new one.

Make sure to configure APN Settings on your new phone after switching.

 

I want to buy a different UNREAL Mobile phone to use with my account

If you'd like to purchase a phone from UNREAL Mobile, you can not keep the same SIM card or plan. You can however, keep the same account, please complete the following steps:

Step 1: Login into your existing account and purchase a phone from https://www.unrealmobile.com/shop/iphone . This phone will come with a eSIM and plan. 

Step 2: After the phone arrives, contact support so that we can help with moving your current phone number to your new device.

Step 3: You will need to be sure to proceed with activating your device with your new eSIM.

 

For customers using SIM cards

If you decide you'd like to change the phone you're using -- perhaps your current phone is broken, or you simply want an upgrade -- you'll still be able to keep your phone number and account.

 

I want to use a different GSM Unlocked phone with my SIM card

When it comes to our LTE SIM cards, your phone number is attached to the SIM instead of your account. Therefore, all you have to do if you'd like to use a new phone is to take the SIM out of your old phone, and put it into your new one.

Make sure to configure APN Settings on your new phone after switching.