Preventing unwanted calls, including SPAM and wrong number calls (VoIP Plans)

This information applies to both Premium SIM cards and older, Standard SIMs. 

There are many steps you can take to prevent SPAM, SCAM, or unwanted incoming calls. If you are receiving a lot of unwanted calls, consider the following suggestions.


Block numbers as they come in 

When you receive a call from a phone number, that you have identified as SPAM, hang up and block that number. On Android devices, to block a caller, tap on your phone’s dialing application and then tap on the Recent Calls section. Tap on Menu or Info, next to the number you want to block. 

The steps for some android phones may differ from the instructions we offer in this article. If you are having trouble finding the “Block Number” setting, complete a Google search for your phone type and the phrase “How to Block a Number”. For example, if you have an HTC Desire Android phone, search for “HTC desire how to block a number” and follow those instructions. 

Android

Step 1: Tap on your phone’s dialer application

Step 2: Tap on Recent Call History 

Step 3: Tap on the number you want to block

Step 4: Tap on the Menu button

Step 5: Tap on Block Numbers

Step 6: Confirm that you want to block the selected phone number and whether or not you want to report that number as spam. 

 

iPhone: 

Step 1: Tap on your phone’s calling application

Step 2: Tap on Recents

Step 3: Tap on the i icon next to the number you want to block

Step 4: Tap on Block this Caller

Step 6: Confirm that you want to block the selected phone number

 

You can also block numbers that have not called you, by going to your phone’s dialer application and then tapping on your Call Settings menu. 

Android: 

Step 1: Tap on the dialer application

Step 2: Tap on the Settings Menu

Step 3: Select Phone or Calling settings

Step 4: Tap on Blocked Numbers

Step 5: Tap on ADD NUMBER or the plus sign

Step 6: Enter the phone number that you would like to block

 

iPhone:

First, you must add the number to your contact list, then you can block the number. 

Step 1: Tap on your phone’s calling application.

Step 2: Tap on the Contacts section. 

Step 3: Tap the plus sign in the top right corner of the screen.

Step 4: Add contact information for the number you want to block.

Step 5: Tap on Done to add the number to your address book. 

Step 6: Now, tap on Block this Caller.

 

Download a SPAM prevention application 

Even before an unwanted caller contacts you, you can avoid SPAM by downloading an application that filters out known scam numbers. Apps like Hiya, for Android and iOS (iPhone) and TrueCaller (iOS only), are rated highly. 

Please note: we do not own these applications nor participate in their development, so please make sure to read the application’s description and terms, to see if it will work for your device. 

 

Contact UNREAL Mobile Support to change your number

Finally, if the problem continues, consider changing your phone number. This may not remove SPAM calls completely, but can be an option if you are receiving an excessive amount of unwanted calls. 

Contact an UNREAL Mobile representative for assistance, by calling our phone number 1-424-317-8443, sending us an email, or connecting with us via LiveChat. Click the text bubble at the bottom of this page to open up a LiveChat window.