Rebate
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      1. UNREAL Mobile Help Center
      2. Rebate

      Learn About UNREAL'S Rebate Program

      UNREAL Mobile rebates are available for qualifying purchases.

      Table of Contents

      How does the rebate work?

      UNREALMobile rebates are available for qualifying purchases once the rebate criteria have been met. This includes but is not limited to months of consecutive service on a qualifying plan, with Auto-pay consistently enabled.  The length of time service must remain active, and the eligible plan(s) can vary depending on the rebate offer.  You must meet the requirements to qualify within 6 months of the device purchase date. The initial plan purchase does not count toward the 3 consecutive recurring charges.

      A Rebate Code is generated for qualifying orders and will be sent to you up to 10 business days after your final qualifying month of service. For example, if your rebate offer calls for 3 months of consecutive service, you will receive your rebate code, which can be used to process your rebate, between 120 - 150 days from the date of your order. 

      Rebates are provided in the form of a Virtual Visa Gift Card. You may request your Virtual Visa Gift card delivery using your rebate code. Delivery takes 1 to 2 weeks from the date of the request. You must activate your Virtual Visa Gift card within 90 days of receiving the activation link. Virtual gift cards expire 6 months after activation. Virtual Visa Gift Cards are subject to Visa terms and conditions. 

      Enter your rebate code on the Rebate Program page within your account. Login to www.unrealmobile.com/login and click on the Rebate Program tab. Enter your rebate code to request and process your rebate.

      Codes are single-use only and cannot be regenerated or replaced. If an iPhone purchased on a rebate promotion is unlocked for any reason, the order will be disqualified from the $200 or otherwise advertised rebate amount. Rebate terms and conditions vary depending on your promotional offer. Valid one rebate per line, per year.  Contact UNREAL's customer service for terms of specific offers. Visit www.unrealmobile.com/contact-us. 

      Note: Per the previous rebate policy, qualifying rebate offer orders made between July 1st and August 17th, 2022, 1:55 PM PST, can request a refund of the advertised promotional rebate amount instead of a Virtual Visa Gift Card. Rebate orders after August 17th, 2022, 1:55 PM PST, will only receive a Virtual Visa Gift Card rebate. 

      What is the difference between rebates and plan credits?

      UNREAL offers plan credits with many new iPhone and Android purchases. With plan credits, you receive a monthly discount on your service plan for a set period. 

      With rebates, you receive a one-time credit as a Virtual Visa Gift Card after all qualifying criteria are met. 

      Can I participate in the Rebate Program if I have a multi-line account? 

      Currently, the rebate program is unavailable for accounts that are subscribed to our Family or Business Plans. It is available for single-line accounts only. 

      What if I disabled auto-pay but kept consistent monthly payments manually?

      Unfortunately, due to system requirements, you must keep Auto-pay enabled consistently to qualify for a rebate. If auto-pay is interrupted, your rebate claim may be disqualified.

      New line activations are automatically enrolled in auto-pay. You can enable auto-pay manually for existing lines.

      Please log in at www.unrealmobile.com/login, click on your line, then click 'Payments.' Keep your payment method current to avoid interruptions in your service plan. 

      There was a service interruption but I resolved it, will I still get my rebate?

      If you missed your recent auto-recurring payment but managed to take care of it within the same billing period, then your rebate claim will still be in good standing. Please ensure that your recurring payment is turned back on after taking care of the missed recurring payment. You must meet the requirements to qualify within 6 months of the device purchase date.

      Please log in at www.unrealmobile.com/login, click on your line, then click 'Payments.' Keep your payment method current to avoid interruptions in your service plan. 

      How does the rebate work? What happens if I keep my line active and enroll in auto-pay but change my plan? 

      You may change your plan if you change to one of the rebate-eligible plans included in the original offer. If you change to an ineligible plan, you may forfeit your rebate. 

      Can I take advantage of rebates as a new/existing customer?

      Each offer will indicate if new and/or existing customers are eligible for the rebate. 

      Please note that consecutive months of service are required to qualify, beginning when you receive your new phone. Previous months of service cannot be applied toward your rebate eligibility. The initial plan purchase does not count toward the 3 consecutive recurring charges.

      How is the rebate provided?

      Rebates are provided in the form of a Virtual Visa Gift Card. You can request your Virtual Visa Gift card delivery using your rebate code. Delivery takes 1 to 2 weeks from the date of the request. You must activate your Virtual Visa Gift card within 90 days of receiving the activation link. Virtual gift cards expire 6 months after activation. Virtual Visa Gift Cards are subject to Visa terms and conditions. 

      What about my order that was leased using SmartPay?

      UNREAL allows for offer rebates on orders using the SmartPay payment method.

      Note: Per the previous rebate policy, UNREAL will provide a refund or Virtual Visa Gift Card to qualifying rebate offer orders made between July 2nd, 2022, and August 17th, 2022, 1:55 PM PST.

      Additional processing time may occur. Contact customer service for questions about SmartPay leasing and rebate terms. Visit www.unrealmobile.com/contact-us. Orders placed after August 17th, 2022, 1:55 PM PST using the SmartPay Payment method will still qualify for a rebate as a Virtual Visa Gift Card only. 

      When will the rebate arrive?

      Rebates are processed upon your request. Request your rebate credit by entering your rebate code on the Rebate Program page within your account. Virtual Visa Gift Cards can only be processed when all qualifying events have been met. You must meet the requirements to qualify within 6 months of the device purchase date.

      Once processed, Virtual Visa Gift Cards can take 1 to 2 weeks to arrive. Cards are emailed to the email address used to process your order. You must activate your Virtual Visa Gift card within 90 days of receiving the activation link. If your email address has changed, contact us at www.unrealmobile.com/contact-us.

      Does my rebate expire?

      All qualifying events must occur within 6 months of the order date, and you must request your rebate credit before then. Your rebate code expires 6 months from the date you qualify. The Virtual Visa Gift Card activation link expires 90 days from the issued date. The remaining balance on your virtual gift card expires 6 months after the activation date. 

      Can I receive more than one rebate?

      Rebates are provided based on promotional offers. Check the terms and conditions of specific offers for more information. Unless otherwise stated, you may receive one rebate per line per year.