**This article applies to Premium
Important: Please allow 60 minutes before trying to activate your eSIM.
eSIMs can only be used with phones that are eSIM compatible. Click here for a list of eSIM compatible phones.
This article will help you install your eSIM card manually. It's best to use the QR code (or click the link) that is sent to you by email, after your SIM card activation. Scanning the QR code (or clicking on the link) will automatically enter your unique activation code and other configuration details into your phone, making eSIM setup very quick and easy!
However, if you’re having trouble using the QR code or link that was sent to you, you may set up your eSIM manually.
These steps must be completed while your phone is connected to WiFi. Your phone’s operating system will be updated during this process, if necessary, to enable Dual-SIM functionality. Dual-SIM functionality is needed for eSIM to work.
Steps for iPhones:
These instructions apply to iPhones. For Android, click here.
These steps must be completed while your phone is connected to WiFi. Your phone’s operating system will be updated during this process, if necessary, to enable Dual SIM functionality. This is needed for eSIM to work.
Step 1:
Connect your phone to WiFi.
This step is very important.
If you're inside your phone's VoLTE settings right now, go back to your device's Settings main menu and tap on Cellular.
Tap on Add Cellular Plan and enter the details in Step 2 manually.
Step 2:
Our SM-DP+ Address is: rsp-4002.idemia.io.
Activation Code: This is a 45 character code that was sent to you by email and presented to you after activation. It looks like this: ABC:0$RSP-1234.IDEMIA.IO$ABCDE-FGHIJ-KLMNO-PQRST
Confirmation Code: This is an 11 digit number sent to you by email after your order for your plan was delivered. The confirmation code is not required. You do not need to enter it, to complete eSIM setup.
Step 3:
Your phone may undergo a software update to enable Dual SIM card functionality, which is required for eSIM.
Inside Cellular settings, locate your new eSIM line under the section labeled CELLULAR PLANS.
Tap on your eSIM line and make sure Enable LTE is set to the ON position.
You may see "RedPocket" at the top of your phone screen. Red Pocket Mobile is the parent company for UNREAL Mobile. Your service will still operate under your UNREAL Mobile service plan and you will visit unrealmobile.com to manage your account.
Step 4:
Place a phone call to a standard landline or cellular phone number. This helps to initiate your calling and texting services. Do not place a call to a WhatsApp or Google Voice number.
Your phone might turn off and then back on again while it undergoes configuration. Once complete, you’ll be able to switch from one phone number to another when making calls. You’ll also be able to see which phone number is responsible for incoming calls.