How to track my order

For customers using our Premium cellular voice service
iPhone Purchase

If you order an iPhone, get your tracking number by logging into your account at and then click on BILLING. 

You can enter the tracking number you see there into the USPS website’s tracking feature. 


I haven't received my shipment yet.

It takes 7 to 10 business days for delivery. This does not include weekends or holidays. If your package is taking longer, there may be a backorder or some other problem that is delaying your delivery.

Please speak with us. Provide us your order number or email address, and we can check the status of your shipment.


Placed an order for one of our Plans

Great News! There is no waiting. You receive your new eSIM preloaded with your new plan within minutes.

After you place an order, you will receive an email with your order receipt and eSIM CONFIRMATION CODE. 

Important: Please allow 5 minutes before trying to activate your eSIM.

If you do not receive a receipt, please get in contact with our support team.