**This article applies to Premium
Important: Please allow 5 minutes before trying to activate your eSIM.
Installing eSIM is quick and easy. After you complete the activation process, you can install your new line onto your compatible phone.
Please be mindful of this important information when your activation is complete:
1. This replaces old eSIM profile
Your new UNREAL Mobile eSIM profile will replace any old eSIM profile you're currently using. You will not be able to restore old eSIM profiles once the new one has been installed.
2. Allow up to 5 minutes
Please allow up to 5 minutes for provisioning of your new UNREAL Mobile phone line. Service may not work until provisioning is complete.
3. Profiles cannot be restored
If you remove this eSIM profile once it has been installed, you will not be able to restore it. Instead of removing an eSIM profile, contact us if you are having any problems setting up.
Please note: that this installation process may require your device to undergo a software update. Dual SIM functionality is required for eSIM to work, and if your phone does not already support dual SIM functionality, a software update will be required to include it.
Please note: that for most phones, you may use a physical SIM line and a single eSIM line on the same device. Only select iPhones (iPhone XR and more recent devices) can support multiple eSIMs at one time. This information is changing frequently as eSIM is a new technology. Please check back for updated information, and please contact our customer support team if you have any questions about device compatibility or eSIM functionality.
After activation you’ll receive a QR code that is unique and contains your eSIM profile. Keep it safe! This code will appear on the website after you finish the activation process and will also be provided by email. Click the link in the email that was sent to you after finishing the activation process to get your QR code.
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Now that you know what to expect, select your device operating system below for detailed eSIM installation instructions:
If you're unable to setup your eSIM using your QR code, read our FAQs for alternative setup steps and the option to enter your eSIM profile details manually. See iOS manual setup instructions and android manual setup instructions.