---
title: How to insert your SIM card
description: Check the perimeter of the device (the top, bottom and sides of the phone). If you see a SIM card tray, push the SIM tool that came with your phone -- or a paperclip -- into the hole of the SIM card tray to release it.
---

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# How to insert your SIM card

#### **Inserting your physical SIM card**

There are two ways to insert a SIM card into a phone. First make sure the phone is turned OFF and then check the perimeter of the device (the top, bottom and sides of the phone). If you see a SIM card tray, your SIM card can be inserted this way. 

Push the SIM tool that came with your phone -- or a paperclip -- into the hole of the SIM card tray to release it. Lay your SIM card on the tray and then insert it back into your phone. 

#### **No SIM card tray?**

Your SIM probably goes underneath the phone's battery. Remove the phone's back cover, take out the battery and locate the SIM card slot. 

Insert your SIM card into this slot, then replace the battery and back cover. 

Once your SIM has been inserted, turn the phone on. After a few minutes, you'll receive a text message from us with your APN configuration setup steps. 

#### Do you have an eSIM?

eSIMs are installed by scanning the QR code you receive after activating your wireless plan.

Alternative installation methods include, going into your phone's settings to find the "SIM Manager" page and manually entering your eSIM activation code, or tapping the notification that appears on your device after activation and completing installation "over-the-air" (this method only works on newer smartphones). 

For help with eSIM installation, visit [unrealmobile.com/configure](http://unrealmobile.com/configure). 

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