unforeseen technical issue
Completed
I am getting errors when trying to use my phone. On the phone it says "Account Error" or "Account Not Active. Service is inactive due to an unforeseen technical issue. Please contact customer support.".
When logging in to my.unrealmobile.com it says "Alert: Your UNREAL Mobile service is inactive due to an unforeseen technical issue. Please Click here to contact customer service."
The link there to contact customer service doesn't work. It goes to a page that doesn't exist.
I can't receive or send text messages or make phone calls. When I try to make a call a voice says "Your account is suspended. Please update your billing information". My account is payed until 2023.
What is the technical issue and when will it be fixed?
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Hi, Bengt Svensson!
Thank you for contacting UNREAL Mobile!
We apologize for the inconvenience, we’re more than willing to help you resolve this issue as quickly as possible.
We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information. Please check your email and this message at your earliest convenience.
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