Support accidentally cancelled my account
Completed
I posted here earlier about having problems with my account at the end of the month. I had a ticket (14527) opened to fix it. They migrated my account to a new system, and I wasn't able to subscribe to the new account because of an error.
Monday morning, I got an email that this had been fixed and I could log in and subscribe and pay. However, I also immediately got an email saying my account had been canceled. When I log into the new account everything says "canceled" and I cannot pay or subscribe, and now my service is inactive; I'm unable to make any calls or send/receive messages.
Can I please have this fixed???
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Hi, Michael L Love!
Thanks for reaching out to us!
We apologize for the misunderstanding. Upon review, we noticed Support Ticket #14527 has been updated and can confirm that our representative has resolved your concerns.
Should you have additional questions or concerns, please refer to the previously mentioned ticket, so we may accordingly assist you. :)
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