No service and no response to my request ticket.
Completed
I have two numbers. Both of them haven't been able to send or receive text messages since early December 2020. I am able to make out going calls, but I don't get incoming calls. It says my numbers are no longer in service when I call them from our home phone.
I logged a request (#11192) on December 30, 2020, but I have not got any response and today is January 28, 2021. It has been almost a month. This is unacceptable especially you still continue to charge me on my account.
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Hello!
Thank you for contacting UNREAL Mobile, Hsinlun Lee!
We definitely don't like the sound of this, we understand where you're coming from. Be assured, we want to provide you the best assistance and resolve this for you as soon as possible.
In order to continue assisting, we'll create a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience, we appreciate your patience.
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