Thank you for contacting UNREAL Mobile, Richard Emery!
We are glad to hear that you are interested in switching to our Premium Voice service. :)
Premium Voice is a service upgrade from our Standard Voice Over IP service. The Premium SIM card is completely native and does not require a mobile application to make or receive calls and text messages. These SIM cards work with phones that are GSM unlocked or most AT&T compatible phones.
If you already have a Premium SIM card, to start the upgrade process, you may check out the following support articles for more information on how to Activate/Set up your Premium Unreal Mobile SIM Card:
- How do I activate my UNREAL Mobile Premium SIM card?
- Setting up your Premium Unreal Mobile SIM Card
If you don't have a Premium SIM card yet, you can order one SIM card, along with a new talk, text, and data plan, and then activate it at https://www.unrealmobile.com/activate, after it arrives in the mail.
Should you need additional assistance, we've created a private message and we will continue assisting you through it, please be sure to check your email and respond to this message should you consider it necessary.
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