1 Month later - LTE plan finally activated!

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  • Unreal Mobile Community

    Hello, Ned Wilson!

    Thank you for contacting us back!

    First of all, I want to apologize for the experience you’ve had with upgrading your UNREAL Mobile SIM card. It’s not our usual standard and we understand how frustrating this must have been. 

    We're sorry you larn you experienced this issue for such a prolonged time. However, we're definitely happy to learn you were finally able to activate your SIM card!

    Thank you for all of your feedback and for bringing this into our attention, we'll make sure to pass this on to the appropriate department so that everything you've said can be taken into consideration for further improvement. 

    We're pleased to learn we have successfully resolved your concerns.

    Your cooperation through this process has been appreciated!

     

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