I requested a new SIM via email, as informed originally when the service was upgraded. The message I received back asked that I order it through the website. So I did that.
When I ordered the new SIM, it forced me to create a new account and purchase a plan, which I did. I purchased an annual plan. This has taken some time to make the changes as this is my daughters phone and unfortunately I don't see her as often as I'd like.
Since then, I have received yet ANOTHER SIM card in the mail. Neither of the new ones seem to be recognized by the new profile I was forced to create, nor do they carry the existing phone number.
I've tried to call the customer service line and was met with a message that in fact, it's not 7 days a week as posted, but only Monday-Friday.
I need someone to call me ASAP to get this straightened out! I have 2 accounts now, have put out $$ for a year plan, and am still paying the existing monthly one!
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