Why is my post closed why the issue is still unresolved and not worked?

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  • Unreal Mobile Community

    Hi Khanh Pham,

    We appreciate your feedback. :)

    Please note, usually, it is necessary to review each case individually. Problems have different causes and vary depending on the case, so we request additional information through a private message.

    Additional information we request contains private account information, and for our customer's safety and protection we avoid disclosing this publicly.

    Upon reviewing the account associated with your Community profile, we noticed support ticket #6382 has been created to follow up on your concern, please be sure to verify your email and reply to this message at your earliest convenience.

    We appreciate your patience and understanding. 

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