Double Charged
Completed
Hello,
I renewed my yearly plan and was charged twice. I have tried to contact someone to correct this repeatedly. I was constantly being transferred to a voice automation over and over. No one seems to understand that I have been charged twice for the same plan. Is there anyone who can help me?
Thank you
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Hello Felicia Oates!
Thank you for contacting UNREAL Mobile.
Upon checking the account associated with your profile, we confirmed you're being assisted by one of our representatives via support ticket #3307, regarding your inquiry.
We are aware that your concerns are being attended via our Online Services support team, to avoid confusion, please refer to the previously mentioned ticket as our team will be providing you with further updates there.
If you have any more questions or concerns please feel free to create a new post here or if for any reason you feel you are not able to receive a resolution or attention to your current concerns you may feel free to choose our twitter support team here.
We appreciate your patience and understanding.
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