Persistent Text Messaging Problems

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3 comments

  • Unreal Mobile Community

    Hello Yen Yee!

    Thank you for contacting us here, we'll gladly take a look into your current request.

    We're sorry to learn you feel this way, we’re more than willing to help you resolve this issue as quickly as possible.

    We've verified the account associated with your profile and in an attempt to get this problem resolved, we've refreshed your account to ensure all systems are properly synchronized and that everything's working correctly on your account.

    Please power cycle your phone. Once your device is back on, refresh the Unreal Mobile Messaging app by following the instructions provided here:

    1) Remove the UNREAL Mobile app and turn off your phone for two minutes. *Please be advised all SMS will be lost at uninstalling and reinstalling Unreal Mobile Messaging app.

    2) Remove and Reinstall the SIM card and turn your phone back on. 

    3) Set APN by following these steps.

    4) Reinstall the UNREAL Mobile app by downloading it from the App Store

    5) Sync Account Data, following these steps.

    6) Make sure your device's Operating System is updated to it's latest version. 

    Please, after this attempt sending a group text message and let us know if the issue persists.

    We appreciate your patience!

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  • Yen Yee

    The group message distribution problem has gone away.  Thanks for help from technical support.

    Overall, messaging has improved.  Still however experiencing missing messages from time to time.

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  • Unreal Mobile Community

    Hello Yen Yee!

    Thank you for letting us know, we're glad to know the group message distribution problem has been solved.

    Should you need additional assistance, we've created a private message and we will continue assisting you through it regarding the missing message issue if needed.

    Your patience and support is greatly appreciated!

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