Unable to connect to mobile data to make calls, text anywhere

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  • Unreal Mobile Community

    Hello Gizem Bircan!

    Thank you for contacting UNREAL Mobile.

    We apologize for the connection issues experienced and for the delay in getting back to you, we’re more than willing to help you resolve this issue as quickly as possible.

    We've refreshed your account to ensure all systems are properly synchronized and that everything's working correctly. 

    In order to help resolve this issue, we would advise you to perform a soft reset to your device, then uninstall and reinstall the Unreal Mobile messaging application. *Please note, there's a chance text messages might get lost upon uninstalling the app.

    -Please configure APN settings by following these steps.

    -Finally, please go ahead and synchronize your account data by following these other steps.

    Once you've done this please attempt to make a call and send a text message, confirm if the issue persists.

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