I don't get calls

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  • Unreal Mobile Community

    Hello Renee Lorica!

    Thanks for reaching us here! Apologies for the inconvenience and for the delayed response.

    We've reviewed the account associated with your profile, we're able to see the account is active and in good standing. We've refreshed your account to ensure all systems are properly synchronized and that everything's working correctly. 

    In order to help resolve this issue, we would advise you to perform a soft reset to your device.

    -After this please go ahead and synchronize your account data by following these steps.

    -Then, uninstall and reinstall the UNREAL mobile messaging application. Please note, there's a chance text messages might get lost upon uninstalling the app. Please power cycle your phone one more time.

    Please let us know what the results are.

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