Can't activate sim

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2 comments

  • unknown

    I've spent hours trying to figure this out myself. Multiple links on your website that are supposed to lead to info on service activation take you to an error page. 

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  • Unreal Mobile Community

    Hello!

    Thank you for contacting UNREAL Mobile. We apologize for the delay in getting back to you. 

    We’re more than willing to help you resolve this issue as quickly as possible. We've reviewed the account associated to your profile, we're able to see the account is active and in good standing.

    Please note, our SIM cards are compatible with GSM unlocked devices running on Android 4.3 or + / iOS 8.2 or higher. Check out this support link for more information.

    If the device you're using is GSM unlocked you'll also need to configure APN settings, check out this support link for more information.

    Unreal Mobile is a VoIP service. VoIP stands for Voice Over Internet Protocol. Essentially, it means data, or the internet is used for calling and texting instead of the cellular network. Therefore, instead of requiring hardwired phone lines, audio (meaning your voice when you are speaking to someone on your phone) is digitally converted into data and sent over the internet to your person receiving your call. The Unreal Mobile application is required for your service to work. The Unreal Mobile app is the connection between our service and your device, it makes service work, calls and texts are through the app.

    Upon reviewing your account we're able to see the Unreal Mobile application has not been downloaded. Please keep in mind the application is required for calling and texting. Therefore, to ensure service works properly, please be sure to download the correct app:

    -The Unreal Mobile Messaging Application, for Android download here.

    -The Unreal Mobile Calling & Texting Application, for iOS download here.

    Should you need additional assistance, we've created a private message and we will continue assisting you through it regarding this matter as we will need to gather and provide personal account information.

     

     

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