Transfering existing/active service to a new sim card when phone or sim gets lost

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5 comments

  • Unreal Mobile Community

    Hello!

    Thank you for contacting UNREAL Mobile. We apologize for the delay in getting back to you. 

    We’re more than willing to help you resolve this issue as quickly as possible. We've created a private message as we'll need to gather and provide, private account information.

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  • Lisa Pattison

    I have the same problem and I can't get a hold of anyone to help me. It's ridiculous that you can't get to a live person without waiting days on end.

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  • Unreal Mobile Community

    Hello Lisa Pattison!

    Thanks for reaching out to us here!

    We apologize for the delay in getting back to you. 

    Upon reviewing the account associated with your profile, we're able to see you were assisted by one of our representatives earlier today 10-28-2019, through incident #893.

    We appreciate your patience and understanding. 

    Should there be anything else we may assist you with, please feel free to reply to this message and we'll be happy to help you. 

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  • Jordan Yonts

    I lost my old sim card and i got a new one but idk to update my new sim card to my account... xxxxxx0200is my number

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  • Unreal Mobile Community

    Hello Jordan Yonts!

    Thank you for contacting UNREAL Mobile. We're sorry to learn about your lost SIM card, we apologize for the delay in getting back to you. We’re more than willing to help you resolve this issue as quickly as possible.

    We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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