WiFi

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Nikolay Zaginey
When phone connected to Wi-Fi I cannot receive any call
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  • Unreal Mobile Community

    Hello Nikolay Zaginey!

    Thank you for contacting UNREAL Mobile. We apologize for the delay in getting back to you.

    To be sure we're on the same page, would you be so kind as to confirm the last four digits of the device in question?

    If you are seeing an error message of any sort on your end, please be sure to send us a screenshot.

    We'll be looking forward to your reply to continue assisting you. 

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  • Nikolay Zaginey

    I'm not sure what you mean four digit in my device is it pin number. My PIN number for account is 9 9 9 9

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  • Nikolay Zaginey

    Devise four lest digit 9301

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  • Nikolay Zaginey

    Devise four lest digit 9301

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  • Unreal Mobile Community

    Hi Nikolay, thanks for the reply!

    In an attempt to get this problem resolved, we've refreshed your account to ensure all systems are properly synchronized and that everything's working correctly. 

    Please power cycle your phone. Once your device is back on, refresh the Unreal Mobile Messaging app by following the instructions provided here:

    1) Remove the UNREAL Mobile app and turn off your phone for two minutes. 

    2) Remove and Reinstall the SIM card and turn your phone back on. *Please be advised all SMS will be lost at uninstalling and reinstalling Unreal Mobile Messaging app.

    3) Set APN by following these steps.

    4) Reinstall the UNREAL Mobile app by downloading it from Google Store/App Store. 

    5) Sync Account Data, following these steps.

    6) Make sure your device's Operating System is updated to it's latest version. 

    Please let us know what the results are.

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