cant recieve incoming calls

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7 comments

  • Unreal Mobile Community

    Hello Sharon Woodell!

    Thank you for contacting UNREAL Mobile. We apologize for the delay in getting back to you.

    Upon reviewing your account associated with email sxxxxxxxxx@gmail.com we were able to learn you were already assisted by another agent on 10-14-2019, through Incident #556. Therefore, in order to avoid confusion, please continue to relay any updates to her as she is overseeing your current concerns.

    We appreciate your patience and understanding.

    Should there be anything else we may assist you with, please feel free to reply to this message and we'll be happy to help you. 

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  • Michael Yu

    Hi Sharon,

    Have you fixed your problem? I have the same problem. I can make calls, send and receive texts. But when someone calls me, my phone will not respond, and will notice me I have missed calls later. I use unlocked iphone by the way. 

    Thanks,

    Michael

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  • Unreal Mobile Community

    Hello Michael Yu!

    We're sorry to learn you've been experiencing issues with our service!

    Upon reviewing your account, we've noticed you were already assisted by one of our representatives on 10-15-2019, through Incident #647. In order to avoid confusion, please continue to relay any updates to her as she is overseeing your current concerns.

    We appreciate your patience and understanding. 

    Should you have doubts or questions, please feel free to reply to this message and we'll be more than happy to help you. 

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  • Lyle Keeton

    I too am not receiving some incoming calls. I get a voicemail but my phone never rang. It makes for very frustrating game of phone tag.

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  • Unreal Mobile Community

    Hello Lyle Keeton!

    Thank you for contacting Unreal Mobile, we apologize for the inconvenience.

    Just to make sure we're on the same page, would you be so kind as to provide us the last four digits of the ICCID in question?

    We'll be looking forward to your reply to continue assisting you. 

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  • Lyle Keeton

    1911

    I'm doing some testing by calling my cell with my work phone and after restarting my phone, I stop receiving incoming calls again.

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  • Unreal Mobile Community

    Hi Lyle!

    Thank you for the provided information!

    We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

    We appreciate your patience!

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