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  1. UNREAL MOBILE
  2. Device Support

Device Support

Troubleshooting

  • Configure APN (Access point name) settings
  • Synchronize your phone and UNREAL Mobile Account
  • "Internet connection appears to be offline" GSM iPhone error message
  • Swapping your device

Compatibility

  • Why was I sent a new SIM card?
  • Unlocking my UNREAL Mobile Device
  • Does UNREAL Mobile Support eSIM cards?
  • GSM Device Compatibility Check
  • How do GSM Unlocked phones work?
  • Does UNREAL Mobile allow me to bring my own phone?
See all 8 articles

Finished setting up? Use the device

  • Enable iMessage and FaceTime
  • Navigating the UNREAL Mobile application
  • MMS texting on UNREAL Mobile
  • Using your phone as a wifi hotspot / tethering
  • Placing your first phone call using an UNREAL Mobile device
  • Does UNREAL Mobile offer Visual Voicemail services?
See all 14 articles

Setting Up Your SIM card

  • How do I setup my phone on the GSM network?
  • How do I activate my UNREAL Mobile Premium SIM card?
  • I received an “unsupported zip code" error upon activation
  • Setting up your Premium Unreal Mobile SIM Card
  • MY GSM device is not working (SIM Card)
  • How SIM cards work

CDMA (Sprint Compatible) devices

  • The Bring Your Own Phone process

Hotspot Device Support

  • Can I use my SIM in a tablet or mobile hotspot?
  • How to change your Netgear Unite WiFi password
  • How to setup your Netgear Unite Hotspot
  • Make the Switch

    • Wireless Plans
    • Transfer Your Number
  • Get Started

    • Activate Your Account
    • Configure Your Handset
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