Device Support

Troubleshooting

• How do I setup my phone on the GSMT network?
• GSMA data not working? Try this
• Troubleshooting your phone after the 3G shutdown
• Configure APN (Access point name) settings
• Synchronize your phone and UNREAL Mobile Account
• "Internet connection appears to be offline" GSM iPhone error message

See all 7 articles

Compatibility

• GSMT 3G Devices shutdown July 1, 2022
• GSMA 3G Devices shutdown February 2022
• Why was I sent a new SIM card?
• Is my phone LTE / 5G / VoLTE compatible?
• 3G Shutdown - is my phone LTE/5G compatible?
• 5G on UNREAL Mobile

See all 13 articles

Finished setting up? Use the device

• Enable iMessage and FaceTime
• Navigating the UNREAL Mobile application
• MMS texting on UNREAL Mobile
• Using your phone as a wifi hotspot / tethering
• Placing your first phone call using an UNREAL Mobile device
• Does UNREAL Mobile offer Visual Voicemail services?

See all 14 articles

Setting Up Your SIM card

• How do I setup my phone on the GSM network?
• How do I activate my UNREAL Mobile Premium SIM card?
• I received an “unsupported zip code" error upon activation
• Setting up your Premium Unreal Mobile SIM Card
• MY GSM device is not working (SIM Card)
• How SIM cards work

CDMA (Sprint Compatible) devices

• The Bring Your Own Phone process

Hotspot Device Support

• Can I use my SIM in a tablet or mobile hotspot?
• How to change your Netgear Unite WiFi password
• How to setup your Netgear Unite Hotspot