This content applies to both Premium cellular SIM cards and older, Standard SIMs.
If you've purchased a new device from UNREAL Mobile (www.unrealmobile.com) you may be eligible to unlock that device based on the following Unlocking Policy:
- Device has not been reported as lost or stolen and has not been involved with fraud.
- Device is not associated with a fraudulent account.
- Device has been active on a UNREAL Mobile plan for at least 360 days.
- UNREAL Mobile may, at its sole discretion, unlock devices upon request that may not meet the above qualifications.
To request to unlock your device, please submit your request to firstname.lastname@example.org.
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