This information applies to our new, Premium SIM cards
The first phone call you make is important to the setup process. It allows incoming and outgoing calls to work properly.
When you first make a call, make sure to dial a number that is not running on VoIP technology (Google Voice, Hangouts, Magic Jack and WhatsApp numbers are all using VoIP). You'll need to call a standard cellular or landline phone number based within the U.S.
International calling requires you to dial 1 first, you can make international phone calls after the setup process.
You may also need to send or receive a text message to get texting services started. Make sure you are not texting a VoIP number.
Having trouble with phone calls?
Please note, the UNREAL Mobile application is not needed with this SIM card and may, in fact, prevent your phone from working properly. If you delete the UNREAL Mobile application, your text message history will be lost, so if you'd like to retain your history, disable the app instead. Complete the following steps.
- Open your phone's Settings Application
- Tap on Applications (may also be labeled Mobile Applications)
- Search for the UNREAL Mobile application
- Tap on it and then tap on Force Stop
This will turn the app off and stop it from running in the background. Now you can open up your phone's regular calling application and use it to make and receive phone calls.
If you have any additional questions or need help with setting up, please contact us at any time! Visit unrealmobile.com/contact-us.
This information applies to our older, Standard SIM cards
Make sure to download the UNREAL Mobile application to make and receive calls and text messages. This app is compatible with Android and iOS phones. When you first download the application, you'll want to synchronize the app with your phone. Click here to learn how.