The article only applies if your account was created after 5/7/20
- Bring your phone number over
- Make sure your phone is compatible
- Activate your SIM card
- Sign up for Auto-Pay
- Complete device setup steps
Setting up your UNREAL Mobile SIM card is easy. First, make sure you're using a compatible phone with your SIM card, then complete SIM card activation.
Once your SIM card has been activated, we recommend signing up for auto-pay. With auto-pay you'll never have to worry about service interruption.
Finally, port your current wireless number into your new UNREAL Mobile account.
Bring your phone number
You can port in your existing number from any major wireless carrier in the USA. You can even convert your landline or VoIP number (such as Google Voice) to UNREAL Mobile!
Have a GSM SIM?
After you have obtained your UNREAL Mobile SIM, visit unrealmobile.com/activate and select GSM. Then check the box that says "Would you like to port your existing wireless number?"
This will open up the port-in request form. Please fill out this form completely and make sure the information provided is correct.
Make sure your phone is compatible
UNREAL Mobile currently offers service on the AT&T network. More coming soon!
GSM: This network offers the largest GSM coverage in the US and works with most AT&T compatible, unlocked GSM or CDMA LTE devices.
Still not sure if your device is compatible with a specific network?
Devices that are compatible with AT&T are generally GSM devices and devices that are compatible with Sprint or Verizon are generally CDMA devices. Some devices, like newer unlocked iPhones, are compatible with all networks as they support both GSM and CDMA.
What devices will NOT work with this service?
Even though we work with all different types of devices, some exclusions apply. These include:
- Locked Tracfone devices
- Boost/Virgin Mobile Branded devices
- Devices reported lost or stolen
- Devices reported for fraud
- Devices under an existing contract with another carrier or if funds are still owed to your previous carrier so they block the use of your phone with us.
Activate your SIM card
Call our activation line from your phone, with the UNREAL Mobile SIM card inside. Then, enter the information requested (this can be your Zip code or the activation PIN code included in your SIM card packaging details).
Sign up for Auto Pay
The Auto Refill feature allows you to make an automatic monthly payment on your account. Signing up is easy. Login or create your UNREAL Mobile online account at unrealmobile.com/refill
If your line or phone number has not yet been added to your account be sure to first select the option to Add New Line. Need help adding a new line? Click here to learn more.
Next, choose the line you want to turn auto-pay on for. Click Make a Payment.
Next, click on the Auto-Refill tab, and then click Subscribe.
Complete device setup steps
Insert the UNREAL Mobile SIM card into your compatible phone and turn the device on.
You must complete OTA (Over The Air) APN (Access Point Name) configuration. This will allow your device to receive a network connection.
For most newer devices, you'll automatically receive a text message after you have completed SIM card activation. This text message includes a link to download the APN profile that your phone needs.
If you have an older device, or you do not see a text from us, complete configuration manually. Click here.
If you have any questions, we're happy to help! Click here to learn how to get in touch with us. We look forward to welcoming you to UNREAL Mobile!