The article only applies if your account was created after 5/7/20
First, complete porting
If you are porting in your existing number, please wait until the number transfer is finished before you complete any other steps. You can view the status of your number transfer by logging in to your UNREALMobile.com account here.
Insert your SIM and wait for automatic APN setup
Next, insert your SIM card into a compatible phone and power on your device. Once your device has powered on, you will receive a message to complete an automatic APN setup. APN stands for Access Point Name, and it’s the setting on your phone that allows it to receive a mobile network connection.
Follow the quick and easy steps on your phone (the message you receive will tell you everything you need to know) and start using your new UNREAL Mobile service!
If you haven't received the automatic APN setup message
If you have any problems with the automatic APN setup or you do not receive the message after inserting your SIM, please update your phone’s APN settings manually. These steps work for Android phones. If you have an iPhone and you did not receive your APN message, click here to download the file directly to your phone.
Complete the following steps on an Android phone, to manually configure your APN settings.
Step 1: Open up the Settings application on your phone
Step 2: Tap on the Mobile Network section. This section may be called Networks, Connections, or Mobile Network. Don’t see any of those options? You may need to click on More first.
Step 3: From the Mobile Network section, tap on APN.
If you have trouble tapping on the APN option, your phone may be locked to a carrier. Remember, only GSM unlocked phones will work with our SIM cards. Click here to learn more about compatible devices.
Step 4: Add a new APN setting. In the top right corner of your phone screen, you should see Add or a + sign. Tap on the Add or + sign to start a new APN setting. Sometimes, you’ll see three dots stacked on top of each other. That icon will open up more options. Tap on it and then look for Add New.
Enter the following:
Remember, if you have an iPhone, and you have not received your automatic APN message, visit https://www.unrealmobile.com/configure-handset to download the configuration profile manually.
If you need any further help, we are here for you! Just click the icon in the bottom right hand of your screen to chat with us now.