This information applies to Premium SIM cards
First, complete activation and porting
Activate your SIM card at unrealmobile.com/activate. Transferring over a phone number must be done during this process.
If you are porting in your existing number, please wait until the number transfer is finished before you complete any other steps. You can view the status of your number transfer by logging in to your UNREAL Mobile account at https://www.unrealmobile.com/my-lines.
Insert your SIM and wait for automatic APN setup
Next, insert your SIM card into a compatible phone and power on your device. Once your device has powered on, you will receive a message confirming that you are setup on the GSM network. Click here if you need help inserting your SIM card.
If you haven't received the setup text
If you have any problems with the automatic APN setup or you do not receive the message after inserting your SIM, please update your phone’s APN settings manually. Click here for help!
Setup your voicemail
After activation, you may want to setup your voicemail inbox. There are two methods available for managing your voicemail -- your traditional voicemail inbox, which you access by dialing a phone number and Visual Voicemail which you access using an application.
To get started with voicemail the old school way, open your phone's dialer and press and hold the number 1.
If you'd like to take advantage of Visual Voicemail, contact our customer service department and an agent will enable the service onto your account.
Click here to read all about both voicemail methods.
If you need any further help, we are here for you! Just click the icon in the bottom right of your screen to chat with us now. Visit https://www.unrealmobile.com/contact-us to see all the ways of getting in touch with us.
This information applies to older, Standard SIMs
The Standard SIM card relies on VoIP technology. This means the internet (or mobile network) is used not just for internet access, but for calling and texting as well. This technology allows us to provide affordable service but may sacrifice call quality in certain areas.
The new SIM card we offer -- the Premium Cellular SIM card -- relies on the cellular network for calling and texting and the internet for data access. This results in a stronger, clearer call quality.
We encourage you to purchase the upgraded Premium SIM card and transfer your phone number details over to the new account. Click here to learn more.
How to activate my Standard VoIP SIM card
You only need to activate your Standard SIM card if it was purchased from a third party company, like Best Buy, Target, eBay or Amazon. If you purchased the product directly from our website, it is already activated.
There is one exception: if you purchased one of the Prepaid SIM cards, for example, you bought the 12 months, 5GB LTE plan SIM card, you will need to activate it.
To activate any one of the above mentioned SIM cards, visit unrealmobile.com/activate. Enter the requested information to attach your SIM card to an online UNREAL Mobile account. During this process, you will also select a phone number for your UNREAL Mobile device. You must decide if you'd like to get a new phone number (generated from us based on your Service Zip Code), or transfer in a phone number from another
Complete APN Configuration
After you activate your SIM card, you must complete APN configuration steps on your phone. APN configuration allows your device to receive the internet connection provided by your UNREAL Mobile plan. Steps vary depending on your operating system.
For iPhones, your instructions are easy. Visit unrealmobile.com/iosapn and download the profile there.
For Android phones, you will have to configure APN settings manually. Complete the following steps.
Step 1: Tap on Connections (may also be called Mobile Networks, or some other similar variation).
Step 2: Tap on Mobile Networks.
Step 3: Tap on APN (may also be called Access Point Names).
Step 4: Tap on the plus sign in the top right corner to add a new APN entry (may also be labeled Add. On some phones, you may have to tap the menu icons first to find the Add New setting).
Step 5: Fill out the following forms and leave the rest blank:
Step 6: Name UNREAL Mobile
Step 7: APN unreal.com.attz
Step 8: Go back to the list of APN settings and then tap on the new setting to select it.
Step 9: Turn the phone off, wait 10 seconds, and turn the phone back on. Watch this video if you need more help with your APN settings: https://www.youtube.com/watch?v=SA-joyxARA4
How to download the mobile application
After you configure APN settings on your phone, you’ll want to download our UNREAL Mobile application. This application is required for calling and texting to work.
Sometimes, if you’re using an Android phone for the first time, you’ll get a popup asking you for payment details. The UNREAL Mobile application is free! If you receive this popup, scroll down and tap on More Options. Then you can choose to decline a payment option.
Once activation is complete, you may want to setup your voicemail box. Click here to learn all about the Voicemail setup process.