- First, activate the SIM card
- Next, insert the SIM card into a compatible phone
- Then, configure APN settings
- How to place calls and send text messages
- How to hear and manage voicemail messages
Welcome to UNREAL Mobile
Thank you for joining the UNREAL Mobile family. We now offer a cellular service with seamless integration between your SIM and your device.
Activate the SIM card
Once you receive your SIM card in the mail, you'll need to activate it by going to my.unrealmobile.com. You'll use my.freedompop.com to manage your account, plan and profile information, in addition to activating the SIM card.
Step 1: To activate, go to my.unrealmobile.com.
Step 2: Log in, and then you will see a banner at the top of the page that says: "Please follow these steps to set-up your SIM." Click on the link.
Step 3: When you reach the activation page, your SIM card number will already be there. This SIM card number should match the one that was shipped to you.
Before you continue, check to make sure the SIM card ICCID number that is on the website, matches the number on the SIM Card you have received. If the numbers are different, you will not be able to use your SIM card activation and may lose any phone numbers ported over during the activation process.
Step 4: Once you have confirmed the SIM card number matches, tap on Check Eligibility.
If the SIM is valid, you will see three different options. These options allow you to manage your phone number. You can get a new UNREAL Mobile phone number. You can bring a phone number over from another carrier, or you can bring a phone number over from an older UNREAL Mobile account.
A) Getting a new number
If you'd like to get a new UNREAL Mobile phone number, select the Get a new number option. Then search for the area code you prefer by entering your zip code. A list of available numbers will be presented to you and you'll have the option to select the number you want.
B) Transferring over an existing number
If you'd like to bring a phone number over from another carrier, it is very important that the account with your old carrier is still active. If you have already cancelled the account where your old number is being held, we will not be able to complete the transfer.
Step 1: Please contact your previous carrier to make sure your old account is still active. You must also contact them to get your Account Number and PIN number.
Step 2: Then, on the setup page, select Transfer an existing number.
Step 3: Type in the phone number you plan to port in.
Step 4: Type in the Account Number and the PIN number that you got from your old phone carrier.
Step 5: Type in the full name and the physical address that is on file with your old phone carrier. The information you enter must match the information your previous carrier has in their database for you.
If there are any discrepancies (for example, if your old carrier has your name in their system as "John H. Doe" but you simply type "John Doe" into the form on our Transfer Number page) there will be a delay in the transfer and it will not go through successfully. Please make sure all of the information matches.
It takes anywhere from 24 to 72 hours for the transfer to complete.
C) Upgrading an existing UNREAL Mobile account
If you'd like to bring a phone number over from another UNREAL Mobile account that you own, select Upgrade an existing UNREAL Mobile account. The system will detect any other accounts that you own under the same email address. If an account is detected, select it to pull the phone number from it. Otherwise, you will need to use one of the other two options.
Please Note: if your other UNREAL Mobile account is not detected, submit a ticket to customer support for further assistance. Click here to learn how to get in touch with a representative.
After setting up your phone number, insert your SIM card into your device and configure APN network settings. Please make sure you are using a compatible phone. Keep reading for further details.
Insert the SIM card
Your SIM card will arrive with three different sizes -- the nano-SIM card (smallest), the micro SIM card (middle size) and the mini-SIM card (the largest SIM card size). Take out the SIM card size that fits your device and then insert it into your phone.
Make sure you are using a GSM carrier unlocked Android or iPhone running operating systems 4.0 or more recent (Android) or operating system 7.0 or more recent (iPhone).
A lot of CDMA phones (newer ones) will also work on the GSM network.
Configure APN settings
It’s important to configure Access Point Name settings. This allows your phone to receive a data connection.
Configure via text message
After you insert the SIM card into your phone you will receive a text message. This text message will include a link that you can click on. The link will let you download the APN profile your phone needs to receive a data connection.
Configure APN using the website
Visit https://www.unrealmobile.com/apn and select your SIM card type (the Premium LTE SIM card), your device type and then follow APN configuration instructions that are presented.
Calling & texting
Please Note: The UNREAL Mobile application is not necessary for calling and texting to work. If you have this application on your phone, please remove it before moving on to the next step.
To make and receive phone calls, tap on your phone’s calling application and then dial the number you’d like to reach.
To send a text message, tap on your phone’s texting application and then tap on the “New” text message icon. Enter the recipient’s phone number, then, type in your message.
Note: It’s easier to make and receive calls and text messages when you have synchronized your phone with the contacts in your email address book. You can synchronize your contacts when you sign into a Google Account on an Android phone, or an iCloud account on an iPhone.
To listen to your voicemail messages, you will need to access your phone’s voicemail application. Some phones -- like the Google Pixel phones and iPhones -- integrate voicemail messages into the same application used for calling.
Some phones come with a voicemail application preinstalled.
Other phones require you to dial a voicemail phone number. You can either press and hold the number 1 to call the voicemail line, or you can dial the number 1-888-288-8893.
You’ll need to enter your voicemail password to access your voicemail messages.
If you are not sure where your voicemail application is located, check the manufacturer-provided user guide for your phone. You can do a google search for your phone model and the keywords ‘pdf user guide’. For example, if you are using a Samsung Galaxy S8 phone, search for the phrase “Samsung Galaxy S8 PDF User Guide”.
If your phone offers neither an integrated voicemail section or a preinstalled voicemail application, consider downloading the AT&T voicemail application, available in the Google Play Store for Android phones or the App Store for iPhones.
Need help accessing your voicemail messages? Read this FAQ to learn how to get in touch with an UNREAL Mobile representative.