What happens if I miss a payment?
If you miss a payment or if your payment method is declined, your account will become inactive and your service will be disabled. If your service is disabled, you will not be able to make calls, send texts, or use any data.
If your primary payment method is declined, we will retry the charge every 6 days, up to 5 times after the charge, or until you make the payment. If the charge is successful your account will be reactivated and service will be restored.
You can update your billing information anytime under the "Billing" section of your UNREAL Mobile account. Click here while logged into your my.unrealmobile.com account. When you update your payment method, any failed charges will be processed right away, even if you update your account with the same method of payment that was used before.
If this article resolved your problem, please click YES in the, "Was this answer helpful" section below. If it could use improvement, please select NO. We really appreciate your feedback! If you have any additional questions, please use our Contact Form.