Canceling an order
If shipped, and you want to cancel the order, simply refuse the package and contact us for a refund.
If you instead see In processing, contact us to help cancel the order.
Canceling your account
If you'd like to cancel your account, you can do so online by logging into my.unrealmobile.com.
Please Note: If you plan to port your number out of your UNREAL Mobile account, you must do so before canceling the service, otherwise the number may be lost. To cancel the account:
Step 1: Click on the Settings icon
Step 2: Click on Account Status
Step 3: Click on Cancel Account
Can I reactivate my account
Unfortunately, we are unable to reactivate canceled UNREAL Mobile accounts. You will need to sign up for service again using a separate email address.
We're sorry to see you go! If there's anything we can do to improve your experience, send us an email by clicking on the SUBMIT A TICKET button at the top of the page.