We're sorry to see you go! If there's anything we can do to improve your experience, send us an email by clicking on the SUBMIT A TICKET button at the top of the page.
This information applies to our Premium SIM
To cancel your account or order, get in touch with our customer support team. Visit our website https://unrealmobile.com/contact-us to LiveChat with an agent. Call us at 1-310-807-6388 or email us at firstname.lastname@example.org. A representative is available seven days a week from 6AM to 5PM PST Monday - Friday and 8AM to 4PM PST Saturday and Sunday.
Can I reactivate my account?
Unfortunately, we are unable to reactivate canceled UNREAL Mobile accounts. You will need to sign up for service again using a separate email address.
This information applies to our older, Standard SIM
Canceling your account?
If you'd like to cancel your account, you can do so online by logging into my.unrealmobile.com.
Please Note: If you plan to port your number out of your UNREAL Mobile account, you must do so before canceling the service, otherwise the number may be lost. To cancel the account:
Step 1: Click on the Settings icon
Step 2: Click on Account Status
Step 3: Click on Cancel Account