Thank you for becoming an UNREAL Mobile customer! Activating your new SIM card is easy.
First, make sure your phone is compatible
Our service supports Android phones running operating system 4.0, or more recent, and iPhones running operating system 7.0, or more recent.
Your device must also be GSM carrier unlocked. This means if you got your phone from T-Mobile or some other carrier, you must contact the carrier to have them officially unlock it. If you bought the phone from a manufacturer instead of a carrier, (for example, buying an iPhone directly from the Apple store), then your device may already be unlocked.
If your device is locked to a carrier (meaning it can only be used with T- Mobile, or it can only be used with AT&T, etc.) then you cannot use the UNREAL Mobile SIM card, until it is unlocked.
In addition, CDMA phones (for example, phones from Sprint) cannot be used with our LTE SIM cards.
Hint: On an Android phone, if you try to configure APN settings, but you do not see the option to enter a new APN name (or the option is greyed out and you cannot tap on it) this means your device is locked.
How to check
On Android, tap Settings >> then Mobile Networks >> then APN to check. If you do not see the option to enter a new APNname (or the option is greyed out and you cannot tap on it) your device is locked.
For iPhone devices, you'll have to reach out to the previous carrier to confirm.
Then, insert the SIM
Does your phone have a removable back cover? If so, your SIM card likely goes underneath the battery.
If your phone does not have a removable back cover, the SIM card will go on a tray that slides out of the device. Look along the perimeter of the phone for the SIM card tray. A SIM card removal tool, or a paperclip, can be used to get it open.
For detailed instructions on inserting your SIM card, Click here.
Next, configure APN settings
APN stands for Access Point Name. It is the connection between your service provider (UNREAL Mobile) and your phone. Click here to learn how to configure APN settings on your phone.