Managing your account online (website)
Making account changes
You can manage your account online; change your plan, update your preferred method of payment and more. After you place an order with us, you will receive an email with your order receipt and your account login password. Log into your UNREAL Mobile account at my.unrealmobile.com using your email address and the password that is sent to you.
How to change your password
To change your password, you will have to first log in with your email address, and the password that was sent to you after you placed your order. Once you are within your account:
Step 1: Click on Settings
Step 2: Click on Login Details
Step 3: Make the changes you prefer to your email address and password
How to change personal details
You can change your account's name, address, time zone and more. To manage your account details, click on the Settings icon.
Then, using the links on the left side of the page, select the portion of your account you want to edit.
Please note If you are trying to change the shipping address that your phone will be delivered to, you have to contact a customer service representative for help. Even if your order has not yet shipped, and you change the shipping address online, a representative will need to change things on the back end. Click here to learn how to contact us.
Managing your account with the UNREAL Mobile application
The app will show you when you can expect your next charge and how many days you have left. It will tell you how much data is left and how much data has been used. If you click the View Usage Button, you will get an even more detailed look at your data usage details.
VPN / Ad Block
The VPN/Ad-Block button allows you to enable or disable those features whenever you like. In order to start using ad block or VPN, you must tap this button first and complete the setup process. To learn more about setting up these services, click here.
Earn & Share
The Earn and Share feature allows you to earn additional data by completing third party offers (some restrictions apply, each offer has its own set of requirements), or to share data with other UNREAL Mobile customers — as long as those customers have connected with you as a friend.
The tutorial button allows you to learn how to use the app and get started with UNREAL Mobile service. The Settings button lets you change your incoming preferences, (for example, if you want to switch from VoIP calls to cellular calls you’ll tap the “Incoming calls” preference button. If you want to block calls, you can tap the “Blocking calls” button.)
The Self-help button will take you to our FAQ web pages and the Sync Account button will make sure your application matches your UNREAL Mobile account. This is especially helpful if you have just made a major account change that you want to come through to your phone; for example, changing your phone number or upgrading your plan.