Reasons for account suspension
There are a number of reasons your account may be suspended. Usually there is a problem with your payment details. Please review the following reasons and how to resolve them.
Your renewal payment failed
If we tried to charge you for your plan and service renewal, but the charge failed, your account will be suspended. We automatically retry any failed charges every 6 days, however if you want to get your account in working order sooner than that, you can update your payment information online. This will force our system to retry the charge right away.
Once the charge has successfully gone through, your plan will renew and your account will be active again.
To update your payment details and allow the charge to go through, log in at my.unrealmobile.com and click on Billing. Then click on Update Billing Information. Read this to learn more about updating your payment information.
Your payment method is invalid
If your credit card expires or if our system detects that you are using a prepaid debit card, the account will become suspended.
To resolve this problem, update your account with a valid method of payment. Visit my.unrealmobile.com, and click on Billing. Then click on Update Billing Information.
Once a valid method of payment is on file, your account will be reactivated.
If you get an error code 100
If you have encountered this status code, your account is suspended due to a billing issue.
Update your payment information and/or try using a new card. You'll need to log into your UNREAL Mobile account, at my.unrealmobile.com. If you have a failed renewal charge on your account, at the time your billing information is updated, charge(s) will be processed and service will be reinstated.
If you continue to have trouble with your account, contact us. We're here to help. Read this to learn how to get in touch with us.