This information applies to Premium SIMs
Making a payment
When you sign up for service, you will automatically be charged for your calling plan. The payment will be deducted from the credit card, debit card or PayPal account you used when activating your SIM card.
If you did not enter any billing or payment information during activation (for example, your plan was pre-paid) you must renew your account when your billing cycle ends manually, by logging in at https://www.unrealmobile.com/my-lines. If you allow your billing cycle to end without payment, your service may lapse (Airtime Expired status) and your number may expire.
To renew your account manually
Step 1: Log in at https://www.unrealmobile.com/my-lines.
Step 2: Select the phone line you'd like to submit payment for.
Step 3: Click PAY.
Step 4: Select "PAY MY BILL".
PLEASE NOTE: When you upgrade your plan, you'll lose your remaining minutes, messages and LTE balances. Make sure to refill or upgrade your plan towards the end of your billing cycle. Enable Recurring Payments to avoid inconveniences.
Step 5: Complete checkout.
To update the credit card, debit card or PayPal account that is on your online UNREAL Mobile account, log into https://www.unrealmobile.com/my-lines.
Click on the line you'd like to manage, and then click on CHANGE PAYMENT.
This only applies if you have an automatic subscription. If instead, you make payments manually, your billing information will be entered each time you submit payment and you can use whichever credit, debit or PayPal account you'd like.
This information applies to older, Standard SIMs
Paying your bill
UNREAL Mobile is a paperless company. When your billing cycle renews, the credit card on file will automatically be charged for any prepaid monthly data plan or added service that your account is signed up for.
You really don't have to do anything, we'll do all the work for you. You can check out the day your cycle renews on your home account page under the usage bar.
Can I use my account credit to pay my bill?
Currently, we're not able to use any available account balance for payment on monthly costs. It's used simply to add additional high speed (LTE) data to your account.
However, any Subscription Credit that has been applied to your account, will be used to cover your monthly plan charges.
Step 1: Log into your account at my.unrealmobile.com.
Step 2: Click on the Billing tab, from the navigation bar at the top of the page.
Step 3: Click on Update Billing Information.
From here, you can update the credit card, debit card, or PayPal account on file. Any charges for your plan, services, or data usage will be deducted from this method of payments.
Please Note: Any refunds that are issued, will return to the original method of payment, regardless of the information the account is updated with. If you have any additional questions, please click here to get in touch with us.