Do you have coverage in your area?
Before you do anything, check the coverage map at unrealmobile.com/coverage, and make sure your area is supported. If you do not have coverage in your area, no part of your device will work, without WiFi. When you go to the coverage map, tap on the blue see coverage arrow, to see coverage for your GSM SIM card.
Is your account active?
If you have any billing suspensions or other account problems, your phone will not work. Please log in at my.unrealmobile.comand make sure your account is active, make sure all payments are up to date and that you have a phone number on file.
Is your device active?
Make sure your phone has been activated properly by entering your device's MEID number at unrealmobile.com/activate. If you purchased a SIM card, enter your SIM Card's ICCID number located on the back of its packaging.
If your device was not fully activated, you will be asked to select a plan and put your credit card information on file. Complete these steps to activate your UNREAL Mobile phone or SIM.
If your device was properly activated, you will get an error that tells you that your device has already been activated.
Is your phone compatible?
First, your phone must be running operating systems Android 4.0 or more recent, or iOS (iPhone) 7.0 or more recent. At this time, we do not support Windows phones or Blackberry phones.
Secondly, your device must be GSM & carrier unlocked. This means if you got your phone from T-Mobile or some other carrier, you have to contact the previous carrier to have them officially unlock it.
If you bought the phone from a manufacturer instead of a carrier, (for example, buying an iPhone directly from the Apple store), then your device may already be unlocked. If your device is locked to a carrier (meaning it can only be used with T- Mobile or it can only be used with AT&T) then you cannot use the UNREAL Mobile SIM card.
Here’s a hint: If you try to configure APN settings on your phone but you do not see the option to enter a new APN name (or the option is grayed out and you cannot tap on it) this means your device is locked.
Still not sure? Call your previous carrier’s customer service line and provide them with your phone’s IMEI number to check.
Insert your SIM card
Before you begin any additional troubleshooting steps, make sure your SIM card has been properly inserted into your device. Your SIM will arrive on a card with all three possible SIM card sizes: Micro SIM (the largest), Mini-SIM (the middle size) and a Nano-SIM (the smallest size SIM). The size your phone requires depends on the type of device you have.