Did you know that you can manage your account, view usage, change billing information, cancel service, and much more at my.urealmobile.com?
What do you need to do?
- Change my talk, text, data plan
- Cancel my account
- Change my phone number
- View my call, text or data usage history
- Change the credit card, debit card or PayPal account on file
- Add LTE credit to my account
We’ve built several advanced self-service tools to manage your account anytime, anywhere. Click here to sign in to your account.
Advanced Knowledge Base
This very knowledge-base contains over 200 articles, built to answer thousands of questions, from just a couple clicks of your mouse. These are our top 10 articles:
- Getting started with your UNREAL Mobile CDMA Phone
- Getting started with your UNREAL Mobile SIM card
- How to configure your phone's APN settings
- How to transfer your phone number from one carrier to another
- How to cancel your account or order
Our chatbot is available 24/7 to answer your questions. Click the floating blue bubble from the bottom of any one of our help desk category pages or FAQ articles. For best results, enter simple keywords like "activate" or "account problem".
If the chatbot doesn't have the answer to you question, it can help point you in the right direction.
Get help from our tight-knit community of users like you!
We also have a forum where you can get help from other, experienced and knowledgeable UNREAL Mobile customers. Visit our forums!
If you have a question, need help with a technical problem, or simply want to hear others' opinions about UNREAL Mobile products and services, please visit our community.
Speak with an Online Expert?
To send us an email, click the SUBMIT A TICKET button at the top of the page. After submitting a ticket, you will receive an incident number as confirmation and your ticket will go into our queue. Going in order of when your incident is received, an Online Expert will be assigned your ticket and will respond to you as quickly as possible.
Our response will be sent to you via email, so please check your inbox. If you don't see anything after a couple of days, take a look at your Spam folder as well.